Terms of service

Last updated: 22 September 2026

1. About these terms

These Terms of Service apply when you browse or purchase from Smart Mower at https://smartmower.co.za. Smart Mower is operated by Youngs Group. By placing an order, you agree to these terms together with the policies linked on the website. Nothing in these terms limits a right or remedy that cannot lawfully be limited under South African law.

Contact email: sales@smartmower.co.za
Support hours: 08:00–17:00, Monday to Friday
Mailing and authorised-return address: 14 Lilly Road, Retreat, Cape Town

2. Products and information

Smart Mower sells robotic lawn mowers, accessories and selected garden equipment. We take reasonable care to present accurate descriptions, specifications, compatibility information, images, prices and availability. Colours and appearance may vary between screens. Where a clear material error is identified, we may correct it and will contact an affected customer before proceeding with the order.

Customers are responsible for checking lawn size, terrain, installation requirements, compatibility and the contents of a tool-only or kit product before ordering. Contact sales@smartmower.co.za if you need product-selection help.

3. Prices and payment

Prices are displayed in South African rand. The available delivery options, delivery charge, taxes where applicable and total amount payable are displayed during checkout before payment is submitted.

Payment may be made only using the methods presented at checkout. Card payments are processed using Yoco and the connected Shopify checkout services. Payment is subject to authorisation by the relevant payment provider and financial institution.

4. Orders

Submitting an order is an offer to purchase the selected products. An order is accepted when Smart Mower confirms that it has been accepted or dispatched. Acceptance remains subject to product availability, successful payment, fraud and verification checks and any right of cancellation provided by law.

If we cannot fulfil an order, we will contact the customer and handle any payment already received in accordance with applicable law. Customers must provide accurate contact and delivery information and should notify us promptly if an order confirmation contains an error.

The order confirmation and related transactional emails provide an electronic record of the transaction. A customer may request another copy by emailing sales@smartmower.co.za with the order number and purchaser details needed for verification.

5. Delivery

Smart Mower delivers within South Africa using the options shown at checkout. Standard delivery is currently estimated at 3–5 business days. Express delivery is currently estimated at 1–2 business days. Delivery estimates begin after an order is accepted and prepared for dispatch and are estimates rather than guarantees.

Stock availability, delivery destination, weekends, public holidays, courier delays and events outside our reasonable control may affect delivery. The Shipping Policy forms part of these terms and contains the current delivery charges and conditions.

6. Cooling-off, returns and refunds

Where section 44 of the Electronic Communications and Transactions Act applies, a consumer may cancel an online purchase of goods without reason and without penalty within seven days after receiving the goods. Although the Act may permit the direct cost of return to be charged to the consumer in this situation, Smart Mower offers free return transport for a return it authorises. Statutory exclusions may apply to certain goods and transactions.

To request a return, email sales@smartmower.co.za with the order number, product and reason for the request. Do not send a product before receiving return authorisation. Smart Mower will confirm the free return method and destination. Approved refunds will be processed using an appropriate available method and within the period required by applicable law.

The published Returns and Refund Policy forms part of these terms and explains the process in more detail.

7. Defective, unsafe, damaged or incorrect goods

Please contact Smart Mower as soon as reasonably possible if an item arrives damaged, incomplete, incorrect or materially different from its description.

Goods supplied to consumers carry the quality protections provided by the Consumer Protection Act 68 of 2008. Subject to that Act, a consumer may return goods that fail the applicable quality standards within six months after delivery, without penalty and at the supplier's risk and expense, and may direct that the goods be repaired, replaced or refunded. If an agreed repair does not remedy the failure, or a further failure is discovered within three months after the repair, the replacement or refund remedies in the Act apply.

Any additional manufacturer warranty supplements and does not replace rights that cannot lawfully be excluded.

8. Privacy and security

Personal information is handled according to the published Privacy Policy and applicable South African law, including the Protection of Personal Information Act 4 of 2013. Shopify, Yoco, couriers and other service providers may process information where necessary to provide the store, payment, fulfilment and support services. Their processing may also be governed by their own privacy terms.

Smart Mower uses Shopify checkout and the payment options presented during checkout. Customers must not send complete card details by email or through the contact form.

9. Website use

You may use the website only for lawful purposes. You may not attempt unauthorised access, interfere with the website or checkout, introduce malicious code, misuse another person's information, scrape the website in a way that disrupts it, or use the website to commit fraud or another unlawful act.

10. Intellectual property

The Smart Mower name, store content, layout and original materials may not be copied, republished or commercially exploited without permission except where allowed by law. Product names, trademarks and manufacturer materials remain the property of their respective owners.

11. Third-party services and links

The store relies on third-party services including Shopify, Yoco, couriers and product manufacturers or suppliers. Links to third-party websites are provided for convenience. Their own lawful terms may apply to their services. Nothing in this section removes a responsibility that South African law places on Youngs Group as the supplier.

12. Liability

To the fullest extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the transaction was concluded. This clause does not exclude or limit liability, rights or remedies that cannot lawfully be excluded or limited, including applicable rights under the Consumer Protection Act.

13. Complaints and disputes

Please send a complaint to sales@smartmower.co.za and include the order number, relevant product, facts and requested resolution. Smart Mower will acknowledge and assess complaints during its published support hours and will attempt to resolve them in good faith.

Smart Mower has not stated that it subscribes to a separate industry alternative-dispute-resolution code. This does not restrict a consumer from using any complaint, ombud, regulator, commission, tribunal or court process available under South African law.

14. Governing law

These terms and transactions through the website are governed by the laws of the Republic of South Africa. Any choice of law or forum remains subject to mandatory consumer rights and jurisdiction rules.

15. Changes

We may update these terms to reflect operational, legal or regulatory changes. The current version and its last-updated date will be published on this page. Changes apply prospectively unless applicable law requires otherwise.